{"id":16620,"date":"2022-04-17T13:40:31","date_gmt":"2022-04-17T11:40:31","guid":{"rendered":"https:\/\/petservices.gr\/?page_id=16620"},"modified":"2026-03-28T11:06:33","modified_gmt":"2026-03-28T09:06:33","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/petservices.gr\/en\/terms-of-use\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16620\" class=\"elementor elementor-16620\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21b10dd7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21b10dd7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7db018cd\" data-id=\"7db018cd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-797d1a85 elementor-widget elementor-widget-heading\" data-id=\"797d1a85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5715292 elementor-widget elementor-widget-text-editor\" data-id=\"5715292\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-5715292{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34a4df2 elementor-widget elementor-widget-text-editor\" data-id=\"34a4df2\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"9423\" data-end=\"9455\"><strong style=\"font-style: inherit;\" data-start=\"9457\" data-end=\"9480\">I. Terms of Service<br \/><\/strong><strong style=\"font-style: inherit;\" data-start=\"9482\" data-end=\"9511\">A. For Pet Owners (Users)<\/strong><\/p><p data-start=\"9513\" data-end=\"9804\"><strong data-start=\"9513\" data-end=\"9532\">Use of Services<\/strong><br data-start=\"9532\" data-end=\"9535\" \/>PetServices services are intended exclusively for pet owners seeking professional care services for their companion animals.<br data-start=\"9660\" data-end=\"9663\" \/>By accepting these terms, the user confirms that they are at least eighteen (18) years old and legally able to enter into service agreements.<\/p><p data-start=\"9806\" data-end=\"10071\"><strong data-start=\"9806\" data-end=\"9825\">Booking Process<\/strong><br data-start=\"9825\" data-end=\"9828\" \/>Bookings are arranged following phone or electronic communication with the PetServices team.<br data-start=\"9920\" data-end=\"9923\" \/>After collecting the necessary information, PetServices proposes a suitable caretaker based on the pet\u2019s needs and the availability of our partners.<\/p><p data-start=\"10073\" data-end=\"10182\"><strong data-start=\"10073\" data-end=\"10098\">Pet Owner Obligations<\/strong><br data-start=\"10098\" data-end=\"10101\" \/>Pet owners using PetServices\u2019 services are required to comply with the following:<\/p><p data-start=\"10184\" data-end=\"10494\"><strong data-start=\"10184\" data-end=\"10208\">Accurate information<\/strong><br data-start=\"10208\" data-end=\"10211\" \/>Pet owners must provide complete and truthful information regarding the pet\u2019s health, behavior, diet, and any medical or behavioral conditions.<br data-start=\"10354\" data-end=\"10357\" \/>If a pet shows aggressive or dangerous behavior, PetServices must be informed in advance so that the service can be assessed accordingly.<\/p><p data-start=\"10496\" data-end=\"10894\"><strong data-start=\"10496\" data-end=\"10527\">Legal &amp; health requirements<\/strong><br data-start=\"10527\" data-end=\"10530\" \/>The pet must have an electronic identification microchip registered in the pet owner\u2019s name, an up-to-date health booklet, and the required vaccinations.<br data-start=\"10683\" data-end=\"10686\" \/>In cases of contagious illness or parasites, the pet owner must inform PetServices before the service begins. PetServices reserves the right to refuse service in order to protect caretakers and other animals.<\/p><p data-start=\"10896\" data-end=\"11148\"><strong data-start=\"10896\" data-end=\"10925\">Care supplies &amp; equipment<\/strong><br data-start=\"10925\" data-end=\"10928\" \/>The pet owner must provide everything necessary for proper care, including food and bowls, veterinarian contact details, cleaning supplies, leash and muzzle where required, and the pet\u2019s personal items (toys, bed, etc.).<\/p><p data-start=\"11150\" data-end=\"11413\"><strong data-start=\"11150\" data-end=\"11182\">Communication &amp; availability<\/strong><br data-start=\"11182\" data-end=\"11185\" \/>In emergencies, the pet owner must be reachable or must have designated a responsible contact person. The pet owner must also promptly inform PetServices of any changes (e.g., new veterinary instructions or changes in behavior).<\/p><p data-start=\"11415\" data-end=\"11459\"><strong data-start=\"11415\" data-end=\"11459\">II. Terms of Cooperation with Caretakers<\/strong><\/p><p data-start=\"11461\" data-end=\"11518\">Caretakers work with PetServices as independent partners.<\/p><p data-start=\"11520\" data-end=\"11742\"><strong data-start=\"11520\" data-end=\"11542\">Onboarding Process<\/strong><br data-start=\"11542\" data-end=\"11545\" \/>Caretaker onboarding includes completing an evaluation questionnaire, an initial introductory video call, an in-person meeting, and training material prior to the first assignment.<\/p><p data-start=\"11744\" data-end=\"12045\"><strong data-start=\"11744\" data-end=\"11792\">Caretaker Obligations &amp; professional conduct<\/strong><br data-start=\"11792\" data-end=\"11795\" \/>Caretakers are required to act with responsibility, professionalism, and respect follow the agreed care protocols promptly inform PetServices of any issue\/emergency or change in availability and respect the privacy and personal data of pet owners.<\/p><p data-start=\"12047\" data-end=\"12384\"><strong data-start=\"12047\" data-end=\"12076\">Consistency with bookings<\/strong><br data-start=\"12076\" data-end=\"12079\" \/>Once a caretaker has accepted a booking, the caretaker is expected to honor the booking unless there is a serious reason (e.g., force majeure). In such cases, the caretaker must inform PetServices as soon as possible so that an alternative solution can be arranged.<\/p><p data-start=\"12386\" data-end=\"12682\"><strong data-start=\"12386\" data-end=\"12402\">Pet Boarding<\/strong><br data-start=\"12402\" data-end=\"12405\" \/>For boarding services, hosting more than two (2) pets by the same caretaker is not permitted. The caretaker must ensure suitable living conditions (space, cleanliness, safety). If any issue makes continued boarding impossible, the caretaker must inform PetServices immediately.<\/p><p data-start=\"12684\" data-end=\"12717\"><strong data-start=\"12684\" data-end=\"12717\">III. Bookings &amp; Payment Terms<\/strong><\/p><p data-start=\"12719\" data-end=\"13353\"><strong data-start=\"12719\" data-end=\"12740\">A. For Pet Owners<\/strong><br data-start=\"12740\" data-end=\"12743\" \/>Services are provided at a predetermined price per visit of one (1) hour. Availability depends on demand volume and the service area.<br data-start=\"12876\" data-end=\"12879\" \/>No prepayment is required. Payment is made: (a) upon the pet owner\u2019s return for occasional\/short-term services, or (b) at the end of each week for ongoing\/regular services.<br data-start=\"13051\" data-end=\"13054\" \/>Available payment methods include electronic payments to PetServices\u2019 business accounts (bank transfer, e-banking, card, IRIS) or cash paid directly to the caretaker upon completion of the service.<br data-start=\"13251\" data-end=\"13254\" \/>PetServices is not responsible for financial transactions made outside the agreed payment channels.<\/p><p data-start=\"13355\" data-end=\"13957\"><strong data-start=\"13355\" data-end=\"13376\">B. For Caretakers<\/strong><br data-start=\"13376\" data-end=\"13379\" \/>Caretakers are compensated based on a predetermined amount per one (1) hour visit. Payment is made by the pet owner unless the pet owner chooses to pay electronically through PetServices.<br data-start=\"13566\" data-end=\"13569\" \/>If the pet owner pays electronically through PetServices, PetServices will pay the caretaker within seven (7) days after completion of the service. The amount may be set off against any outstanding commissions\/amounts owed to PetServices.<br data-start=\"13807\" data-end=\"13810\" \/>PetServices is not responsible for delays or non-payment by pet owners unless the transaction has been made through PetServices\u2019 business accounts.<\/p><p data-start=\"0\" data-end=\"52\"><strong data-start=\"0\" data-end=\"52\">IV. Cancellation &amp; Caretaker Compensation Policy<\/strong><\/p><p data-start=\"54\" data-end=\"265\">At PetServices, we understand that changes or cancellations may occur. For this reason, we apply the following policy, aiming for fairness, transparency, and the protection of both pet owners and our caretakers.<\/p><p data-start=\"267\" data-end=\"366\">In the event of visit cancellations, compensation of <strong data-start=\"320\" data-end=\"345\">\u20ac5 per canceled visit<\/strong> applies, of which:<\/p><ul data-start=\"367\" data-end=\"453\"><li data-start=\"367\" data-end=\"402\"><p data-start=\"369\" data-end=\"402\"><strong data-start=\"369\" data-end=\"375\">\u20ac4<\/strong> is paid to the caretaker<\/p><\/li><li data-start=\"403\" data-end=\"453\"><p data-start=\"405\" data-end=\"453\"><strong data-start=\"405\" data-end=\"411\">\u20ac1<\/strong> covers PetServices administrative costs<\/p><\/li><\/ul><p data-start=\"455\" data-end=\"579\">Compensation is paid only when the cancellation is made <strong data-start=\"511\" data-end=\"546\">within less than seven (7) days<\/strong> before the scheduled visit date.<\/p><p data-start=\"581\" data-end=\"726\"><strong data-start=\"581\" data-end=\"611\">Maximum compensation limit<\/strong><\/p><ul><li data-start=\"581\" data-end=\"726\">Total cancellation compensation may not exceed <strong data-start=\"661\" data-end=\"680\">\u20ac60 per booking<\/strong>, regardless of the number of cancelled visits.<\/li><li data-start=\"581\" data-end=\"726\"><span style=\"font-size: 16px;\">The maximum compensation corresponds to compensation for up to <\/span><strong style=\"font-size: 16px;\" data-start=\"791\" data-end=\"819\">twelve (12) cancelled visits<\/strong><span style=\"font-size: 16px;\">, with a maximum amount payable to the caretaker of <\/span><strong style=\"font-size: 16px;\" data-start=\"871\" data-end=\"878\">\u20ac50<\/strong><span style=\"font-size: 16px;\"><span style=\"font-size: 16px;\">.<\/span><\/span><\/li><li data-start=\"581\" data-end=\"726\"><span style=\"font-size: 16px;\">This compensation does not replace the full cost of the cancelled services, but provides partial coverage for the caretaker\u2019s reserved time and the related administrative burden.<\/span><\/li><\/ul><p data-start=\"1060\" data-end=\"1144\"><strong data-start=\"1060\" data-end=\"1092\">Exceptions (no compensation)<\/strong><br data-start=\"1092\" data-end=\"1095\" \/>No compensation is paid in the following cases:<\/p><ul data-start=\"1145\" data-end=\"1613\"><li data-start=\"1145\" data-end=\"1212\"><p data-start=\"1147\" data-end=\"1212\">If the pet owner returns <strong data-start=\"1172\" data-end=\"1195\">one (1) day earlier<\/strong> than scheduled<\/p><\/li><li data-start=\"1213\" data-end=\"1301\"><p data-start=\"1215\" data-end=\"1301\">If the cancellation is made <strong data-start=\"1243\" data-end=\"1274\">up to seven (7) days before<\/strong> the start of the booking<\/p><\/li><li data-start=\"1302\" data-end=\"1403\"><p data-start=\"1304\" data-end=\"1403\">If the cancellation is due to PetServices\u2019 responsibility (e.g., inability to assign a caretaker)<\/p><\/li><li data-start=\"1404\" data-end=\"1613\"><p data-start=\"1406\" data-end=\"1613\">For regular\/weekly clients, where exceptionally and at PetServices discretion, compensation may not be applied for an individual cancellation, within the context of long-term cooperation and good faith<\/p><\/li><\/ul><p data-start=\"1615\" data-end=\"1911\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"1615\" data-end=\"1642\">Important clarification<\/strong><br data-start=\"1642\" data-end=\"1645\" \/>Compensation decisions are made exclusively by PetServices. Caretakers do not request or negotiate compensation directly with pet owners. PetServices reserves the right to apply exceptions only by company decision, in cases of force majeure or long-term cooperation.<\/p><p data-start=\"16421\" data-end=\"16937\"><strong data-start=\"16421\" data-end=\"16451\">V. Limitation of Liability<\/strong><br data-start=\"16451\" data-end=\"16454\" \/>PetServices acts as a coordinator between pet owners and caretakers. Caretakers provide their services as independent partners and retain sole responsibility for the performance of their duties.<br data-start=\"16648\" data-end=\"16651\" \/>PetServices bears no liability for any damage, injury, or loss occurring during the provision of services unless proven to result from mismanagement or misinformation by the company.<br data-start=\"16833\" data-end=\"16836\" \/>PetServices is not responsible for financial transactions made outside the approved payment channels.<\/p><p data-start=\"16939\" data-end=\"17056\"><strong data-start=\"16939\" data-end=\"16959\">VI. Jurisdiction<\/strong><br data-start=\"16959\" data-end=\"16962\" \/>These terms are governed by Greek law. The courts of Athens shall have exclusive jurisdiction.<\/p><p data-start=\"17058\" data-end=\"17328\"><strong data-start=\"17058\" data-end=\"17088\">VII. Intellectual Property<\/strong><br data-start=\"17088\" data-end=\"17091\" \/>All content on <a class=\"decorated-link\" href=\"http:\/\/www.petservices.gr\" target=\"_new\" rel=\"noopener\" data-start=\"17106\" data-end=\"17124\">www.petservices.gr<\/a> is the intellectual property of PetServices and is provided strictly for personal, non-commercial use. Copying, reproduction, modification, or distribution without prior written permission is prohibited.<\/p><p data-start=\"17330\" data-end=\"17562\"><strong data-start=\"17330\" data-end=\"17350\">VIII. Amendments<\/strong><br data-start=\"17350\" data-end=\"17353\" \/>PetServices reserves the right to amend or update these terms at any time. Changes take effect upon publication on <a class=\"decorated-link\" href=\"http:\/\/www.petservices.gr\" target=\"_new\" rel=\"noopener\" data-start=\"17468\" data-end=\"17486\">www.petservices.gr<\/a>. Continued use of the services constitutes acceptance of the updated terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u038c\u03c1\u03bf\u03b9 \u03ba\u03b1\u03b9 \u03c0\u03c1\u03bf\u03cb\u03c0\u03bf\u03b8\u03ad\u03c3\u03b5\u03b9\u03c2 I. \u038c\u03c1\u03bf\u03b9 \u03a7\u03c1\u03ae\u03c3\u03b7\u03c2 \u03a5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd \u0391. \u0393\u03b9\u03b1 \u03c4\u03bf\u03c5\u03c2 \u039a\u03b7\u03b4\u03b5\u03bc\u03cc\u03bd\u03b5\u03c2 (\u03a7\u03c1\u03ae\u03c3\u03c4\u03b5\u03c2) \u03a7\u03c1\u03ae\u03c3\u03b7 \u03c4\u03c9\u03bd \u03a5\u03c0\u03b7\u03c1\u03b5\u03c3\u03b9\u03ce\u03bd\u039f\u03b9 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b5\u03c2 \u03c4\u03b7\u03c2 PetServices \u03b1\u03c0\u03b5\u03c5\u03b8\u03cd\u03bd\u03bf\u03bd\u03c4\u03b1\u03b9 \u03b1\u03c0\u03bf\u03ba\u03bb\u03b5\u03b9\u03c3\u03c4\u03b9\u03ba\u03ac \u03c3\u03b5 \u03ba\u03b7\u03b4\u03b5\u03bc\u03cc\u03bd\u03b5\u03c2 \u03ba\u03b1\u03c4\u03bf\u03b9\u03ba\u03b9\u03b4\u03af\u03c9\u03bd \u03c0\u03bf\u03c5 \u03b1\u03bd\u03b1\u03b6\u03b7\u03c4\u03bf\u03cd\u03bd \u03b5\u03c0\u03b1\u03b3\u03b3\u03b5\u03bb\u03bc\u03b1\u03c4\u03b9\u03ba\u03ad\u03c2 \u03c5\u03c0\u03b7\u03c1\u03b5\u03c3\u03af\u03b5\u03c2 \u03c6\u03c1\u03bf\u03bd\u03c4\u03af\u03b4\u03b1\u03c2 \u03b3\u03b9\u03b1 \u03c4\u03b1 \u03b6\u03ce\u03b1 \u03c3\u03c5\u03bd\u03c4\u03c1\u03bf\u03c6\u03b9\u03ac\u03c2 \u03c4\u03bf\u03c5\u03c2.\u039c\u03b5 \u03c4\u03b7\u03bd \u03b1\u03c0\u03bf\u03b4\u03bf\u03c7\u03ae \u03c4\u03c9\u03bd \u03c0\u03b1\u03c1\u03cc\u03bd\u03c4\u03c9\u03bd \u03cc\u03c1\u03c9\u03bd, \u03bf \u03c7\u03c1\u03ae\u03c3\u03c4\u03b7\u03c2 \u03b4\u03b7\u03bb\u03ce\u03bd\u03b5\u03b9 \u03cc\u03c4\u03b9 \u03b5\u03af\u03bd\u03b1\u03b9 \u03ac\u03bd\u03c9 \u03c4\u03c9\u03bd \u03b4\u03b5\u03ba\u03b1\u03bf\u03ba\u03c4\u03ce (18) \u03b5\u03c4\u03ce\u03bd \u03ba\u03b1\u03b9 \u03b4\u03b9\u03b1\u03b8\u03ad\u03c4\u03b5\u03b9 \u03c4\u03b7 \u03bd\u03cc\u03bc\u03b9\u03bc\u03b7 \u03b9\u03ba\u03b1\u03bd\u03cc\u03c4\u03b7\u03c4\u03b1 \u03c3\u03cd\u03bd\u03b1\u03c8\u03b7\u03c2 \u03c3\u03c5\u03bc\u03c6\u03c9\u03bd\u03b9\u03ce\u03bd [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":24060,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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