FAQ - Frequently asked questions
1. General / Introduction
PetServices.gr is an organized pet care service with selected and vetted caregivers.
We do not operate as a marketplace, where we simply connect you with an available professional and then leave you on your own.
Instead, we take care of the entire process:
✔ we select the most suitable caregiver for your case
✔ we organize the service from start to finish
✔ we follow specific care and communication standards
✔ there is continuous communication and supervision of the service by our team
✔ we have visibility into the care at every stage and are available if support is needed
Simply put, you are not just purchasing a one-time service.
You have a team behind you that organizes, monitors, and supports the care of your pet.
No, we do not operate as a marketplace.
👉 We don’t just connect you with someone and then “step away.”
✔ we select the caregiver ourselves
✔ we organize the collaboration
✔ we monitor the care
✔ we are present throughout the entire duration
🎯 You receive a service with accountability, not just simple mediation.
✔ Pet Sitting
(in-home visits for the care of your pets)
✔ Dog Walking
(dog walking with safety and route tracking)
✔ Pet Boarding
(pet boarding in a caregiver’s home)
👉 The services are tailored to your needs and can include additional care, such as extended stay hours or small tasks in your home.
2. Process
You can contact us in whichever way is most convenient for you:
✔ by phone
✔ via SMS
✔ Viber / WhatsApp
✔ Social Media
✔ through our website
👉 From that point on, we take care of guiding you through every step.
The process is simple:
✔ we record your needs
✔ we suggest the most suitable caregiver
✔ we arrange the meet & greet appointment
✔ and we proceed with the start of the service
👉 We are by your side throughout the entire process, so that everything runs smoothly and safely.
Yes, the meet & greet appointment is an essential part of the process, and no, there is no charge.
👉 It helps us ensure that everything goes smoothly from the very beginning.
During the appointment:
✔ we get to know you and your pet
✔ you meet the caregiver
✔ your pet’s needs and daily routine are recorded
✔ we confirm that there is good chemistry
👉 This way, we start the service safely and without unexpected issues.
The earlier, the better, especially during periods of high demand, such as holidays and summer.
👉 Available caregivers are booked quickly, particularly in specific areas and dates.
👉 To ensure we can suggest the best possible option, we recommend contacting us as early as possible.
3. Caregivers and the PetServices Team
Our caregivers are selected members of the PetServices.gr team.
👉 They are not random individuals or listings.
Each caregiver:
✔ is selected through a specific evaluation process
✔ has relevant experience with pets
✔ is trained according to our team’s care standards
✔ follows specific operational and communication guidelines
👉 Additionally, our team remains in constant communication and has visibility into the care throughout the entire duration of the service.
The PetServices team is not just “behind the scenes”, it is actively present in every service.
👉 Specifically:
✔ we monitor the progress of each service in real time
✔ we have visibility into the care through communication and updates
✔ we stay in constant contact with the caregiver
✔ we intervene immediately if needed
✔ we provide guidance and direction when required
✔ we ensure the service follows our standards
✔ we are available to you at every stage
✔ we handle the management of any issue that may arise
✔ if necessary, we arrange the immediate replacement of a caregiver
✔ we always inform you before any change
✔ we ensure that care continues smoothly, so that no pet is ever left unattended
👉 You are not relying on just one person.
👉 There is a team that monitors, supports, and takes responsibility.
🎯 Our goal is for you to feel that your pet’s care is organized and supervised, not something that just “happens.”
4. During the service
👉 Communication always takes place through a group chat (Viber or WhatsApp).
✔ you participate
✔ the caregiver participates
✔ and the PetServices team participates
👉 This way:
✔ there is full transparency
✔ we are always informed about what is happening
✔ we can intervene immediately if needed
✔ there is no chance of misunderstanding or error
🎯 You are never alone with a caregiver, there is always a team behind you.
Yes, this is a core part of our service.
👉 Throughout the service, you receive:
✔ update messages
✔ photos
✔ videos
👉 After each visit, we inform you about what happened, such as:
✔ whether they ate
✔ whether they went to the bathroom
✔ their mood
✔ what we did together (walk, playtime, etc.)
👉 For dog walking:
✔ you also receive GPS tracking with the route
🎯 Our goal is not just to “update” you,
but to make you feel that you have full visibility of your pet’s care at all times.
You don’t have to rely only on messages.
👉 At PetServices.gr, we give you the option to have a real view of your space at any time.
Specifically:
✔ we install a camera in your home (upon agreement)
✔ you can monitor your pet and your space directly from your phone
✔ you have access whenever you want, throughout the day
👉 At the same time, you also receive:
✔ photos & videos
✔ detailed updates after each visit
👉 This way, you don’t have to “imagine” what is happening in your home.
🎯 You can see the real situation whenever you want.
Yes.
👉 Each walk is recorded via GPS tracking.
✔ you can see exactly where we went
✔ you can see how long the walk lasted
🎯 It’s not just “the dog went for a walk”, you can see it.
5. Quality and safety
Yes, all caregivers operate based on common care standards and procedures.
👉 We do not leave care to chance or to each caregiver’s personal approach.
Specifically:
✔ they follow specific care and safety rules throughout the entire service
✔ they apply a structured first introduction process with the animals
✔ they provide continuous updates during the service
✔ they know how to handle emergency situations
👉 In this way, we ensure consistent quality of care in every service
👉 Our goal is for every service to follow the same high standards, regardless of the caregiver.
👉 The PetServices team monitors every service.
✔ we review the updates
✔ we check that the visits are carried out properly
✔ we intervene if needed
🎯 We do not leave care without oversight.
In case of an emergency, we follow a specific process to ensure immediate and proper handling.
✔ we contact you immediately
✔ we inform you about the situation
✔ we follow the instructions we have already agreed with you
✔ and, if necessary, we proceed with the required actions (e.g. contacting a veterinarian)
👉 Our team remains available and present throughout the entire process.
👉 We leave nothing to chance, and no pet is ever left unattended.
👉 We handle every situation with responsibility and calmness, so that you feel confident even in unexpected circumstances.
6. Service details
Our services have a defined duration to ensure proper and complete care.
👉 Specifically:
✔ In-home visits have a standard duration of 1 hour
✔ Dog walks can be 30 minutes or 1 hour
✔ Longer durations are available upon request
🎯 Our goal is to fully meet the pet’s needs, not just to “drop by for a while.”
Each visit is complete and tailored to your pet’s needs.
👉 Specifically, during each visit we take care of:
✔ Food & water, according to your instructions
✔ Playtime, companionship & engagement
✔ Monitoring of the pet’s mood and overall condition
✔ Litter cleaning (for cats)
✔ Walk (for dogs)
✔ Walk tracking with GPS
✔ Cleaning of the space, if needed
👉 At the same time, we send you updates with photos, videos, and notes from the visit.
🎯 This is not just a “quick visit,”
but meaningful care and quality time with your pet.
7. Pet Boarding
Your pet is hosted in the caregiver’s home, in a safe and home-like environment.
👉 This is not a kennel or cages, but boarding in a real home.
Specifically:
✔ we send you available caregiver options
✔ you can view information about the space and the caregiver
✔ you choose where your pet will be hosted
✔ a meet & greet appointment takes place before booking
👉 In this way, we ensure that:
✔ your pet will be in an environment that suits them
✔ there is good chemistry with the caregiver
✔ you feel confident before the boarding begins
🎯 Our goal is for your pet to feel at home.
No, we do not host multiple different guest animals together.
👉 Your pet will not be staying together with other hosted pets.
📌 The only case where there may be other animals in the space is:
✔ if the caregiver has their own pets
👉 Before proceeding:
✔ we inform you in detail if there are animals in the space
✔ we explain their temperament and the conditions
✔ you decide whether it suits you
👉 And of course, during the meet & greet:
✔ you see the space
✔ you meet the caregiver and their pets, if any
✔ you evaluate whether it meets your expectations
🎯 Our goal is a calm, safe, and controlled environment, without unpredictable situations.
8. Payments & terms
Payment is made after the service is completed.
👉 We do not require any upfront payment.
Specifically:
✔ you pay after the visits are completed
✔ after you return and the keys are handed back
✔ after you have seen the service in practice
👉 This way:
✔ you take no risk
✔ you have full visibility before paying
✔ you feel confident about what you receive
🎯 You pay for a service you have already seen and evaluated.
If you need to make a change or cancellation, we are here to manage it together with you.
👉 The main thing we ask is timely notice, so we can properly adjust the schedule.
Specifically:
✔ you can request changes (dates, times, etc.), depending on availability
✔ you can cancel the service
✔ we guide you in every case
📌 In some cases, a cancellation fee may apply, depending on how close to the service date the cancellation is made.
👉 This is because:
✔ a caregiver has been reserved for you
✔ the team’s schedule has been organized
📌 You can view the detailed terms here:
👉 https://petservices.gr/terms-of-use/
🎯 Our goal is to maintain a balance between flexibility and proper organization.
👉 You don’t have to trust someone “blindly.”
With PetServices.gr:
✔ you don’t have to search for a caregiver on your own
✔ you don’t take risks with unknown options
✔ you are not left without support
👉 Instead:
✔ you have selected and vetted caregivers
✔ there is organization from start to finish
✔ there is continuous communication and updates
✔ you have real visibility into the care (updates & camera)
✔ there is a team behind every service
🎯 Our goal is for you to feel confidence, safety, and trust at every stage.
