I)Who we are 

PetServices is a group of people who love animals and provide professional pet sitting, dog walking and other pet care services. We started from our personal involvement in animal care, but soon we realized the great demand for reliable services. Thus, we created an organized team of caregivers, where each of our partners serves their area, offering services with the same care and responsibility that we would want for our own pets. 

 We, the PetServices team, manage communication with guardians, organize reservations, manage finances and the general operation of our services. Each guardian communicates directly with us, and then we find the right caregiver for their pet’s needs. 

 PetServices and our website were created to offer our services with professionalism, direct communication and safety for guardians and their pets. 

II) Terms of Service 

a) For Users 

1. Use of the Services 
   PetServices services are intended exclusively for pet guardians seeking professional care for their pets. By accepting these terms, the user confirms that he is over 18 years of age and has the right to enter into service agreements.
2. Booking process 
   Booking services is done via telephone or email communication with our team. After consultation, we recommend the appropriate caregiver, taking into account the needs of the pet and the availability of our associates.
3. User obligations 
   Pet guardians who use PetServices services must comply with the following conditions:  

• Accurate Information : They must provide true and complete information about their pet, including its health, behavior, dietary needs, and any issues that may affect its care. If the animal exhibits aggressive or dangerous behavior, the guardian must inform PetServices in advance so that it can be assessed whether it can be taken into care. 
• Legal and health requirements : The pet must have an electronic tag (chip) registered in the name of the guardian, in accordance with Greek law. It must have an updated health booklet and have received all mandatory vaccinations required for its age and species. If the animal suffers from an infectious disease or has parasites, the guardian must immediately inform PetServices before the start of the service. In these cases, PetServices reserves the right to refuse to provide the service for the protection of the other animals and caregivers. 
• Availability of necessary items for the care of the animal : The guardian must provide all the necessary items for the care of the pet during the service, such as a health booklet, a telephone number for contacting the veterinarian, bags for feces, toys to keep the animal busy, cleaning supplies and tools, food and water containers, as well as its food. If it is a hospitality service, additional items such as a bed, leash and muzzle must be provided if necessary. 
  
• Information and communication : In case of emergency, the guardian must be available for communication or have designated a contact person. If there is any change in the animal’s conditions, such as new veterinary instructions or changes in its behavior, he must inform PetServices in a timely manner.

  4. Limitation of liability
  PetServices acts as a coordinator between guardians and caregivers. Although we make every effort to select reliable partners, the final responsibility for the cooperation between guardian and caregiver lies solely with both parties. PetServices is not responsible for any problems that arise during the service, unless proven to be due to its own negligence or incorrect information.

 b) For caregivers 

 Obligations and Procedure for Working with Caregivers/ Pet Sitters 

1. New Pet Sitters Onboarding Process

   Caregivers who wish to work with PetServices follow a specific selection process, which ensures that the services are provided by people with a love for animals, responsibility and professionalism. The onboarding process begins with informing prospective partners through our website, where our services and how we operate are presented. Those interested in joining our team complete an evaluation questionnaire, which allows us to understand their experience, their availability and their relationship with animals.
    
    After reviewing the questionnaire and confirming that they meet our criteria, we contact them for an initial video call to get to know them. During the conversation, we discuss in detail the services, responsibilities and expectations from the collaboration, while also assessing their communication skills, courtesy and professionalism. If the initial contact is positive, a face-to-face meeting is scheduled, so that there is a more direct interaction before the start of the collaboration. 

   Before taking on their first job, caregivers receive training on proper pet care, handling different situations, and basic procedures to follow. This stage ensures that each caregiver is properly prepared to provide quality services with professionalism and consistency. 

2. Obligations and professional conduct

   
   Caregivers who collaborate with PetServices must adhere to the following: 

• To operate with responsibility, professionalism and love for animals .
• Comply with PetServices ‘ instructions and follow the agreed care protocols for each pet. 
• To communicate immediately with PetServices and the guardian in the event of any emergency or problem during the provision of services. 
• To maintain confidentiality and respect for the personal data and privacy of guardians.
• To inform about any change in their availability or any circumstances that may affect their cooperation.

  Consistency is a basic principle of our cooperation. Once a caregiver has made an appointment with a guardian and they have agreed to provide services, they are committed to honor the reservation, unless there is a serious reason that makes it impossible to perform the service. In such cases, PetServices must be informed immediately so that an alternative solution can be found. 
  Caregivers who collaborate with PetServices must have specific skills and characteristics, which ensure excellent service to guardians and the well-being of the animals.
  Consistency and responsibility are key elements of the cooperation, as guardians rely on the caregivers’ consistency for the proper care of their pets. In addition, caregivers must have excellent communication skills, as they come into contact with both the guardians and the PetServices team.
  Respect, courtesy and the ability to communicate properly are essential elements, as they contribute to maintaining a smooth and professional collaboration. The ability to plan and manage time is also important, as caregivers must organize their obligations, keep to agreed appointments and ensure that each pet receives the care it deserves. 
  Regarding pet hosting, specific restrictions and conditions apply. It is expressly agreed that more than two pets are not allowed to be hosted by the same caregiver, in order to ensure their proper care and well-being. The caregiver is responsible for ensuring appropriate living conditions, with sufficient space, cleanliness and safety. If any problem arises that makes it impossible to continue hosting, the caregiver must immediately inform PetServices, so that a solution can be found. 
  PetServices acts as a coordinator between guardians and caregivers, providing the opportunity to connect the two parties responsibly and professionally. However, the caregivers provide their services as independent contractors and retain sole responsibility for the execution of the tasks they undertake.
  PetServices is not responsible for any problems or damages that may arise during the provision of services, unless proven to be due to its own mismanagement or misinformation.

 III. Reservations and Financial Terms 

a) For Users 

PetServices provides pet care services at a fixed cost per visit, lasting one hour. Reservations are made by arrangement with our team, and the availability of caregivers depends on the volume of requests and the service area . 

Payment for services is not prepaid . Instead, it is made: 

• Upon the guardian’s return from his absence, for cases of occasional or brief cooperation.
• At the end of each week , for cases of permanent or recurring collaboration. 

Available payment methods include: 

• Electronic payments to PetServices corporate accounts (bank deposit, e-banking, card payment, iris ).
• Cash , which is paid directly to the caregiver at the end of the service.

PetServices is not responsible for any financial transactions made outside of the agreed payment channels . 

b) For Caregivers 

Pet sitters working with PetServices are paid a set fee per one-hour visit. They are paid directly by the guardians , unless the guardian chooses to pay electronically through the company. 

In general, caregivers are paid: 

• Directly from the guardian upon his return, as long as these are occasional services.
• Weekly, if it is a permanent or recurring collaboration.

In the event that the guardian chooses to pay electronically through PetServices accounts , the company will reimburse the caregiver within seven (7) days of the completion of the service. The amount paid may be offset against any outstanding fees owed by the caregiver to PetServices. 

PetServices acts as a coordinator and is not responsible for delays or non-payments by the guardians, unless the transaction is made through the corporate accounts. In these cases, the caregiver’s repayment is made based on the above agreed upon. 

IV. Cancellation Policy 

PetServices implements a fair and transparent cancellation policy to ensure the proper organization of services and avoid unnecessary time commitments for caregivers. 

Cancellations by guardians are subject to the following conditions: 

• Cancellation up to 7 days before the start of the reservation : No fee will be charged.
• Cancellation within 7 days of the start of the reservation : A charge of €5 per canceled visit is imposed.

This policy helps maintain the consistency and professionalism of our services, ensuring that caregivers have a predictable schedule and that guardians take responsibility for their bookings. 

Caregivers are obligated to honor their reservations. In case of exceptional necessity (e.g. serious health problem, force majeure), they must inform PetServices as soon as possible so that an alternative solution can be found. 

V. Limitation of Liability 

PetServices acts as a coordinator between guardians and caregivers, providing the opportunity to connect the two parties responsibly and professionally. However, caregivers provide their services as independent contractors and retain sole responsibility for the execution of the tasks they undertake. 

PetServices is not liable for any damage, injury or loss that occurs during the provision of services, unless proven to be due to mismanagement or misinformation by the company. Responsibility for the interaction between guardian, caregiver and pet lies solely with the parties involved . 

Caregivers acknowledge that their pets may react unpredictably to new people or situations and that PetServices cannot guarantee that all potential incidents will be avoided during care. Similarly, caregivers assume responsibility to assess whether they feel safe with a pet before accepting an assignment. 

PetServices is not responsible for financial transactions that occur outside of the company’s approved payment channels. Furthermore, it is not responsible for any failure to comply with agreements between a guardian and a caregiver since the company has not financially or organizationally mediated this collaboration. 

In any case, PetServices makes every effort to properly manage services, select reliable partners and maintain high standards of care for pets. 

 VI. Jurisdiction of Courts
These terms of use are governed by and interpreted in accordance with Greek law. For any dispute arising from or related to these terms, the courts of Athens shall be exclusively competent for its resolution.

VII. Intellectual Property Rights 

All content appearing on the website www.petservices.gr , including texts, images, graphics, logos, design elements and other material, is the intellectual property of PetServices or its legal owners. It is protected by Greek, EU and international intellectual property laws and is made available to its visitors strictly for personal, non-commercial use. Copying, reproduction, modification, distribution or any other use of the content is prohibited without the express, prior and written permission of PetServices or its legal owners. 

The trademarks, images, name and logo of PetServices are the property of the company. Any other trademarks, service marks, logos or trade names appearing on the website belong to their respective owners. Users acknowledge the intellectual and commercial rights of PetServices and the respective third parties and undertake not to copy, use or exploit any of them without the written permission of the owner. 

VIII. Modifications to Terms of Use 

PetServices reserves the right to modify, update or revise these Terms of Use at any time, in order to ensure the proper functioning of the services and to adapt to the company’s needs or legal requirements . 

The changes come into effect upon their publication on the website www.petservices.gr . Users and caregivers are required to regularly check the terms of use, as continued cooperation or use of the services implies acceptance of the updated terms. 

In the event of significant changes that directly affect guardians or caregivers, PetServices will make every effort to inform those concerned via email or other appropriate means of communication.